PLEASE READ CAREFULLY.
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.
If you do not see your driver at a certain pick-up point do not leave before calling the dispatch office. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 45 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup. If we do not get a response, we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no-show fee) plus any waiting time charges.
Diverted And Canceled Flights:
New York Van Service Inc Will monitor the flight up until the moment the vehicle is dispatched, If the flight is delayed after that point there may be additional wait charges. If the flight is diverted there will be a "No-Show" fee or additional wait time if you authorize us to wait for the flight to arrive at the new time.
Damages Resulting From Your Act:
New York Van Service Inc will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
If the vehicle is put out of commission due to damages resulting from your party you will be responsible for compensating New York Van Service for lost revenue until the vehicle is returned to service.
Alcohol consumption is PROHIBITED in all New York Van Service vehicles.
Credit Card Transactions:
We take an authorization for the full amount on the card to guarantee funds availability up to 1 week prior to the scheduled ride, it may show as a "Pending" or "posted" if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.
Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable. Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct unless we receive an objection within 15 days from the charge date in writing. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and after the initiation of legal proceedings to collect payments due in cases of non-payment.
New York Van Service Inc can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.
Pricing Errors and Glitches:
While we make every effort to provide you the most accurate, up-to-date pricing, occasionally, one or more items on our website may be incorrectly priced. New York Van Service Inc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Corporate clients with established corporate accounts, Itemized invoices will be sent regularly as "Due upon receipt" at the end of each month. Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Meet & Greet:
Meet and Greet Airport Service is offered at an additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.
New York Limousines is not responsible for damage to luggage or the contents of the luggage.
All parking fees and other airport regulatory fees are additional. We do not charge them, these fees go directly to the airport parking lots.
Wait Time Policies:
30 minutes free wait time for Domestic flights. 45 minutes free wait time for International flights. All pick-ups in Manhattan will have 15 minutes of free wait time.
Cancellations: 4 hrs for Sedans. 8 hrs for SUVs. 24 hrs for Vans and Limousines. 48 hrs for Mini and Coach Buses.
All No Shows will be charged in full.
25% holiday surcharge will be added to these holidays. New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day.