To demonstrate our commitment to the privacy of your personal information, we have developed this policy, which discloses our privacy practices for the information we collect solely at our Web site.
This policy informs you about:
- What personal information we collect
- Who collects and owns the information
- How we use your personal information or disclose it to third parties
- What choices you have regarding collection, use, and distribution of your personal information
- How to correct, update or delete your personal information
- What kind of security procedures we use to protect the loss, misuse or alteration of information under our control
- How this policy may be amended
"Personal information" is information that would allow someone to identify or contact you, including, for example, your full name, address, and telephone number or email address. Personal information does not include aggregated information that, by itself, does not permit the identification of any one individual.
What personal data do we collect?:
We collect Personal Data supplied voluntarily by you in a few different ways.
Registration, Account Setup, Service Usage: In order to set up an account, you need to provide full name, phone number, and a valid email address. We may need to store encrypted credit card information and use it for both billing and payment purposes.
Automated Information: When you use our products and services, we may collect, store and process a unique installation identifier, IP addresses and device information (such as operating system or device model), barcode information and location coordinates. We use this data to provide our services to users and to track the use of our applications.
Analytics Information: We use data analytics to ensure site functionality and improve our products and services. We use a mobile analytics software to allow us to understand the functionality of our applications on your phone. This software may record information such as how often you use the application, what happens within the application, aggregated usage, performance data, application errors and debugging information, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
How do we process personal data?
We respect your privacy. New York Van Service will not process or share your personal information without your consent, except based on the following legal grounds:
it is necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the Services to you;
it is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
it is necessary for the purposes of our or a third party's legitimate interests;
you have expressly made the information public;
it is necessary for the public interest;
it is necessary to protect your vital interests or those of others.
Where we process your information without your consent, we do as follows.
Providing and improving our Services: We may use customer information as it is necessary to pursue our legitimate interests of improving our Services for our users, understanding how our Services are being used, and exploring and unlocking ways to develop and grow our business.
Keeping our Services safe and secure: We may also use customer information for safety purposes, in order to ensure the security of our Services.
Legal and Safety: New York Van Service may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities; to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of New York Van Service Terms & Conditions.
Third parties: It is also necessary for New York Van Service to share your information with certain companies that control us, are controlled by us, or under common control with us, as well as with third-party service providers, in order to operate and provide the services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to New York Van Service not to disclose or use your information for other purposes.
Rights to your personal data.
We know that members of our community value having control over their own information, so New York Van Service gives you the choice of providing or editing certain information, as well as choices about how we contact you. You may also request that your account is deactivated. If your account is deactivated, your information will no longer be visible but New York Van Service must maintain your information in order to comply with legal obligations.
You also have the following additional rights with respect to your information:
Data access and portability: Access to and portability of your data are available by logging into your New York Van Service account.
Account deactivation: You may request that your account is deactivated and no longer be visible. However, New York Van Service must maintain your information in order to comply with legal obligations.
Withdrawal of consent or objection to processing: You can object to data processing in certain limited circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Where we use your data for direct marketing purposes, you can always object by withdrawing your consent, using the unsubscribe link in such communications or changing your marketing preference settings.
Personal and payment information is required to provide our services. New York Van Service cannot offer or fulfill the services without processing this information.
New York Van Service strives to meet its customers' inquiries. If you have a concern about your service or the processing of your information, please contact customer service
Right not to be subject to a decision based only on automated processing: Much of New York Van Service processing is automated in order to protect the security of your information and bring you high-quality services.
Decisions based on automated processing cannot be avoided when they are necessary to perform our services or authorized by EU law.
You may review and edit limited Personal Data after logging in to your Account. If you need to update your billing information, please contact us. If you do not have an Account or if you have questions about your Account information or other Personal Data, please contact us.
Our products and services may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with our website or subscribe for a Service, a cookie helps us to recall your information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Service, the information you previously provided can be retrieved, so you can easily use our features that you customized.
You have the ability to accept or decline cookies. If a web browser automatically accepts cookies, you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our products and services.
We may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs. We may also use web beacons and tracking URLs in emails to determine whether a recipient opened the email or accessed a certain link.
New York Van Service will retain your information only for as long as it is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your New York Van Service member account), as described in this policy, or as needed to provide the Services to you. If you no longer want New York Van Service to use your information to provide the Services to you, you may close your account. New York Van Service will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, New York Van Service providers may also be required to retain and use your information in order to comply with their legal obligations.
We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use both internal and external resources to review our security procedures. Our employees are trained and required to safeguard your information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards, and by using or accessing our web site(s) or products and services you assume this risk.
It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services.
New York Van Service follows the industry best practices to protect the personal information submitted to us, both during transmission and after it is received. Some of these standards are:
Encryption of certain information (such as credit card numbers) using secure socket layer technology (SSL);
Protection of the confidentiality, integrity, and availability of all customer information systems;
Definition and monitoring of IT security standards aligned with industry regulations;
Implementation of vulnerability management techniques according to which we scan and map our network, prioritize areas of importance and apply fixes and safeguards;
Application of safeguard firewalls and anti-virus tools to detect/prevent attacks;
Continuous monitoring for security risks and maintenance of patch updated infrastructure;
Polices encompassing data security;
Security awareness training to our personnel.
With specific regard to credit card information, we comply with the Payment Card Industry Data Security Standard ("PCI DSS") by (but not limited to) designing, implementing, and maintaining a coherent set of standards and procedures to manage risks to cardholder data - in an effort to ensure an acceptable level of Information Security risk - and by conducting yearly PCI DSS audits.
Keep in mind that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot enforce or control the security of the computers, mobile phones, electronic devices, or electronic communication method that a user may utilize to send e-mails and submit information to us over the Internet. Users are responsible for ensuring that the computers, mobile phones, electronic devices and electronic communication methods that users utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your information before we receive it.
Children under thirteen.
Because of the nature of our business, our products and services are not designed to appeal to children under the age of 13. We do not knowingly request or receive any information from children.
Phone calls to/from are automatically recorded and stored for a minimum of 3 months by our phone service provider.
Links to other websites.
Do not track policy.
Our products and services are not designed to respond to "do not track" signals received from browsers.
Messages from New York Van Service.
On occasion, New York Van Service may need to contact you. These communications are service-related and necessary for members. You agree that New York Van Service can send you service-related communications, such as those related to transactions, your account, or security.
When you register for an account, you can agree to receive marketing communications from us. You can unsubscribe at any time from marketing communications through the opt-out link included in the marketing communications or through your account settings. We give you choice and control.
8. Effective Date.